We live and love
all things
— hospitality.
WE ARE HOSPITALITY SPECIALISTS WHO HELP VENUES BECOME *THE* PLACE TO BE.
Be hospitality Consultants was created to support hospitality businesses with practical, real-world operational expertise.
With years of hands-on experience owning and operating businesses, we understand the daily challenges venue owners and teams face. Our approach combines operational knowledge, leadership development, customer experience strategy, and commercial thinking to help businesses improve performance and create sustainable success.
We work closely with hospitality operators to identify opportunities, solve operational challenges, strengthen team culture and deliver exceptional guest experiences.
Our focus is simple:
Better operations
Stronger leadership
Improved customer experience
Sustainable business growth
Services
Realistic advice. Real solutions.
Hospitality can be exhausting. The to-do list is long. The days aren’t long enough. And sometimes you just don’t have time to lift your head out of your business and make changes for the better.
If you want to break that cycle, we’re here to help you do it.
Our passion is using our decades of real-world hospitality experience and success to help you work smarter, not harder.
Whether it’s mapping out a plan for success with a brand new venue, or working with existing venues to improve their operations and their offer, we offer no-nonsense advice that delivers real solutions.
Let’s work together to transform your business into *the* place to be.
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Are you investing time and effort in the right places for the best results? Sometimes you know you’re not making the money you should be, but you’re too close to the business or too short on time to be able to fix it.
We work through your systems and processes to find solutions! We identify ways to increase your margins, reduce your workload, improve your product offering and make your business sustainable. And then we help you put it into action.
Beverage lists
Staff development
Stock analysis
Admin/payroll
Systems and processes review & improvements
Margins
Product offering
Identify new and growth revenue streams
Business growth - internal and external
Business Health Check
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Reviewing systems, workflows, staffing structures and service delivery to improve operational performance.
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Does your venue’s image and branding connect with your ideal customer? Does it match the venue you are, and more importantly the venue you want to be.
We make sure the way you look, sound and feel is in line with your goals. We review every element of your venue’s image to make sure it reflects your unique position in the market and woos your ideal customer.
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Hospitality is all about people! A great team will set your venue apart and keep your ideal customers coming back for more. But finding, training and retaining them is a challenge for every hospitality business.
We can help you overcome that challenge.
When you invest in your team you don’t just build a skilled and capable workforce, you build a happy and proud one too. It makes people want to stick around. And it’s something every customer will feel when they walk in your door.
We can make you the place to work through:
Staff onboarding and training
Basic cocktail training
Customer service 101
Uniformed principles and practice amongst staff
Masterclasses to upskill staff
Human Resource support
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Practical consulting solutions focused on growth, efficiency and long-term business success.
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Helping hospitality businesses build stronger leadership capability, workplace culture and team performace.
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You’re opening a new venue (or thinking about it!) - woohoo, congratulations!
Your to-do list is long, your budget is probably tight. You don’t want to waste a moment or a dollar. With our decades of experience and proven industry success, we are your trusted outside eye, setting you up for the best chance of success right from the start.
We know what it takes to achieve success in hospitality. We’ve been through the good, the bad and the exhausting! We get it. We understand the obstacles across all aspects of hospitality operations - but most importantly we know how to overcome them.
If you want expert guidance and support to get your concept off the ground, we’re here to help.
We can advise on:
Menu development
Decor/theme etc delivered through one of our experienced partners
Brand & marketing
Meet Brooke
Hi I’m Brooke Bosse.
I live and love hospitality, and I want to help you do it better.
Hospitality has been at the centre of my life for as long as I can remember.
I am a Dynamic hospitality business owner and consultant with extensive experience leading venue operations, business strategy, team development, customer experience, commercial performance and hospitality growth initiatives.
I am known for combining hands-on operational leadership with strategic business thinking, stakeholder management, and customer focused innovation.
I love being part of a team and bringing new venues to life.
PROJECTS
COROWA RSL - 2023
The challenge they had at this venue, was when they came out of the Pandemic they had a whole new team of staff, morale was low and consistency was becoming a problem.
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At the same time, they had a refurbishment of a new space within the club which was going to be a new cocktail lounge.
We worked together to create a new suitable cocktail list, that would incorporate some old flavours with some new ideas but also be easy to follow for new staff members. Over a 12 month period, we created several lists, provided staff training on each new list and general guidance on all things drinks.
After 12 months of working together the team was much stronger and more knowledgeable on what was needed and they now have the ability to do all this in house - great result.
MORRIS WINERY - 2022
The Casella Group are one of Australia’s most iconic group of wines and one of their Wineries is Morris Wines in Wahgunyah, Victoria.
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The approach here was all based around a completely new Cellar Door being built (and is still in construction) This new state of the art facility is going to add to the already long list of amazing places to visit in North East Victoria.
The venue already has many thriving elements to their business, so adding all the decisions of the new Cellar Door sent things into overdrive. This venue reached out for help in all sorts of different areas.
We have been working together on the bar design, how the bar should flow, where the equipment should be placed, what equipment is needed, right through to crockery and glassware choices. We have been able to consult on their project as they have needed, some months being more and others being less.
This is what we offer, we have a super amount of knowledge and connections in the industry and have an immediate impact in bringing a new venue to life. We can be the extra set of trained hands that your venue needs for the short or long term consulting.
MERAKI - 2022
Meraki were an established takeaway food business in Albury. They reached out to Be. Hospitality Consultants when they were about to open their brand new premises
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These premises were going to incorporate an eat in offering as well as take away, so they were adding not only new premises, new staff, but a whole new area of operation.
There were many areas of focus here
Front of house operations
Open plan kitchen operations - managing customer expectations and staff movements
Communication - informing customers of all the new offerings, while keeping the old customers informed their old favorites were still available
Staff management - rosters, on boarding, training
Finances - budgets, forecasts, daily targets and cashflow
A very hands on collaboration, this was a great project for both parties. Our input and help gave Meraki the base foundation and strong launching pad to keep building from as they settled into their new surroundings.
DUX - 2025
Dux Albury is a showcase of Be. Hospitality Consultants’ end-to-end capability - delivering a full venue build with strategic oversight, operational expertise and hands-on leadership from concept to execution.
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Planning began in April 2022, with doors opening in February 2024. Led by Brooke Bosse, this was a fully owner-operated project - overseeing everything from early concept through to day-to-day operations post-launch.
The goal was to create something the region hadn’t seen before: a venue that felt like it belonged in the city, but worked for a regional market.
Every detail was considered, including:
Key areas of focus included:
Concept and overall venue direction
Décor and design decisions-from flooring through to finishing details
Service flow and venue layout, including waiter stations and operational functionality
Brooke remained embedded in the business for 18 months, ensuring the vision translated into a venue that performs as well as it presents.
Get the guidance you need to bring your vision to life.
We live and love hospitality, and we know the industry inside and out. We also know that you can be so deep in your business you don’t have the time or energy to stand back and see where, or how, to make improvements.
+61 0455 046 757
