We live and love
all things
— hospitality.

WE ARE HOSPITALITY SPECIALISTS WHO HELP VENUES BECOME *THE* PLACE TO BE.

Launching a new venue? Our deep industry knowledge will set you on the path to success.

Already running a venue? We’re the experienced, external eye that feels like part of your team, helping you see and solve the challenges holding you back. Together we’ll map out how to get your business where it needs to be - and beyond!

We give you the clarity and confidence to introduce smart, simple changes that transform your venue. Whether that’s increasing your margins, reducing your workload, attracting more customers, or improving your branding and image.

The result? Better profits. Improved efficiency. And a business you can enjoy being in!

Services

Realistic advice. Real solutions.

Hospitality can be exhausting. The to-do list is long. The days aren’t long enough. And sometimes you just don’t have time to lift your head out of your business and make changes for the better.

If you want to break that cycle, we’re here to help you do it.

Our passion is using our decades of real-world hospitality experience and success to help you work smarter, not harder.

Whether it’s mapping out a plan for success with a brand new venue, or working with existing venues to improve their operations and their offer, we offer no-nonsense advice that delivers real solutions.

Let’s work together to transform your business into *the* place to be.

  • Are you investing time and effort in the right places for the best results? Sometimes you know you’re not making the money you should be, but you’re too close to the business or too short on time to be able to fix it.

    We work through your systems and processes to find solutions! We identify ways to increase your margins, reduce your workload, improve your product offering and make your business sustainable. And then we help you put it into action.

    • Quarterly wine/beer/cocktail lists

    • Staff development

    • Stock analysis

    • Admin/payroll

    • Systems and processes review & improvements

    • Margins

    • Product offering

    • Identify new and growth revenue streams

    • Business growth - internal and external

    • Business Health Check

  • Your to-do list is overwhelming. You aren’t getting enough downtime. And your systems and processes are suffering as a result.

    Let’s find a better way.

    We're objective, expert troubleshooters. All our practical solutions are tailored to suit your venue. We can streamline your systems to make things more efficient going forward including:

    • Integrations and Upgrades - switching to online rostering/payroll/attendance systems

    • Stock control, costings & par (periodic automatic replacement) levels

    • Identify & implement new operational methods to increase efficiencies.

    The result? You make the most of every minute in your business, and every minute makes you money.

  • Does your venue’s image and branding connect with your ideal customer? Does it match the venue you are, and more importantly the venue you want to be.

    We make sure the way you look, sound and feel is in line with your goals. We review every element of your venue’s image to make sure it reflects your unique position in the market and woos your ideal customer.

  • Hospitality is all about people! A great team will set your venue apart and keep your ideal customers coming back for more. But finding, training and retaining them is a challenge for every hospitality business.

    We can help you overcome that challenge.

    When you invest in your team you don’t just build a skilled and capable workforce, you build a happy and proud one too. It makes people want to stick around. And it’s something every customer will feel when they walk in your door.

    We can make you the place to work through:

    • Staff onboarding and training

      • Basic cocktail training

      • Customer service 101

      • Uniformed principles and practice amongst staff

    • Masterclasses to upskill staff

    • Human Resource support

  • You can tell a lot about a venue from its drinks menu. Is yours pulling its weight?

    We know a thing or two about curating a drinks list that sets your venue apart, delights your customers and of course makes you money.

    Our expert services include:

    • Cocktail/wine/beer list curation unique to your venue

    • Costings & price points

    • Staff training

  • We are highly skilled in performing business health checks against the market.

    We offer solutions and suggestions for improving performance bottom line. We offer assistance and advice and planning on where you should be allocating more or less resources in comparison to your financial data.

    Are you spending too much time on something that no longer needs attention? We can identify areas that need more time or less time, tweeks here and there with massive bottom line impact.

  • How do your customers feel at that moment when you ask for their money? Satisfied or impatient? Like a number or like a VIP? Your point-of-sale systems have a huge impact not only on the customer experience but on every element of your business from front- to back-of-house.

    We make sure you have the right POS systems and support for your venue - at your fingertips - so you can delight your customers and improve your efficiency.

  • You’re opening a new venue (or thinking about it!) - woohoo, congratulations!

    Your to-do list is long, your budget is probably tight. You don’t want to waste a moment or a dollar. With our decades of experience and proven industry success, we are your trusted outside eye, setting you up for the best chance of success right from the start.

    We know what it takes to achieve success in hospitality. We’ve been through the good, the bad and the exhausting! We get it. We understand the obstacles across all aspects of hospitality operations - but most importantly we know how to overcome them.

    If you want expert guidance and support to get your concept off the ground, we’re here to help.

    We can advise on:

    • Menu development

    • Decor/theme etc delivered through one of our experienced partners

    • Brand & marketing

Meet Brooke

Hi I’m Brooke Bosse.

I live and love hospitality, and I want to help you do it better.

Hospitality has been at the centre of my life for as long as I can remember.

When the pandemic hit, I saw the industry I love brought to its knees. And like so many people, I had a penny-drop moment. I wanted to be a force for change as the industry bounced back.

So I started Be. Hospitality so I could use my passion and experience to help great venues flourish.

I’m the outside eye who feels like part of your team, identifying changes that will win you back time, bring you and your staff more enjoyment, and have the biggest impact on your bottom line.

Case Studies

COROWA RSL

The challenge they had at this venue, was when they came out of the Pandemic they had a whole new team of staff, morale was low and consistency was becoming a problem.

  • At the same time, they had a refurbishment of a new space within the club which was going to be a new cocktail lounge.

    We worked together to create a new suitable cocktail list, that would incorporate some old flavours with some new ideas but also be easy to follow for new staff members. Over a 12 month period, we created several lists, provided staff training on each new list and general guidance on all things drinks.

    After 12 months of working together the team was much stronger and more knowledgeable on what was needed and they now have the ability to do all this in house - great result.

MORRIS WINERY

The Casella Group are one of Australia’s most iconic group of wines and one of their Wineries is Morris Wines in Wahgunyah, Victoria.

  • The approach here was all based around a completely new Cellar Door being built (and is still in construction) This new state of the art facility is going to add to the already long list of amazing places to visit in North East Victoria.

    The venue already has many thriving elements to their business, so adding all the decisions of the new Cellar Door sent things into overdrive. This venue reached out for help in all sorts of different areas.

    We have been working together on the bar design, how the bar should flow, where the equipment should be placed, what equipment is needed, right through to crockery and glassware choices. We have been able to consult on their project as they have needed, some months being more and others being less.

    This is what we offer, we have a super amount of knowledge and connections in the industry and have an immediate impact in bringing a new venue to life. We can be the extra set of trained hands that your venue needs for the short or long term consulting.

MERAKI

Meraki were an established takeaway food business in Albury. They reached out to Be. Hospitality Consultants when they were about to open their brand new premises

  • These premises were going to incorporate an eat in offering as well as take away, so they were adding not only new premises, new staff, but a whole new area of operation.

    There were many areas of focus here

    • Front of house operations

    • Open plan kitchen operations - managing customer expectations and staff movements

    • Communication - informing customers of all the new offerings, while keeping the old customers informed their old favorites were still available

    • Staff management - rosters, on boarding, training

    • Finances - budgets, forecasts, daily targets and cashflow

    A very hands on collaboration, this was a great project for both parties. Our input and help gave Meraki the base foundation and strong launching pad to keep building from as they settled into their new surroundings.

Get the guidance you need to bring your vision to life.

We live and love hospitality, and we know the industry inside and out. We also know that you can be so deep in your business you don’t have the time or energy to stand back and see where, or how, to make improvements.